COMPLETION OF DFAS CLEVELAND CALL CENTER PROJECT PAVES THE WAY FOR ROLLOUT OF THE NEXT TWO SITES
Dec. 11 2009—
Norwell, MA…Diagenix Corporation (DGX) in partnership with Envision Telephony, Inc announced today that it has successfully completed the installation of Envision Centricity Call Recording Solution and its certification for compliance with Department of Defense (DoD) security requirements, as tested and verified by the Department of Defense Information Assurance Certification and Accreditation Process (DIACAP).
DIACAP certification is an intensive and stringent requirement for all IT systems that operate on a DoD network. As part of the process, Diagenix and Envision worked with the DoD to test and confirm that Centricity is secure, reliable and unsusceptible to outside cyber-security threats and attacks.
The Full Time Recording (FTR) solution was installed in Defense Finance and Accounting Service (DFAS) Cleveland call center and is currently supporting more than 105 agents and includes eCoaching /eLearning, Workforce Management, Business Intelligence, Quiztest and Analytics. Plans are already underway to rollout FTR in DFAS’s Columbus and Indianapolis call centers in 2010.
The people of the Defense Finance and Accounting Service (DFAS) take pride in serving the men and women who defend America. DFAS takes there contribution to national defense seriously. DFAS works hard to fulfill the important fiscal responsibilities entrusted to us by the American taxpayers and to ensure the resources they provide are accounted for properly. In facial year 2006, DFAS paid 145.3 million pay transactions (5.9 million people), made 7 million travel payments, paid 13.8 million commercial invoices, posted 57 million general ledger transactions, managed military retirement and health benefits funds totaling $255 billion, made an average of $424 billion in disbursements to pay recipients, managed $20.9 billion in foreign military sales (reimbursed by foreign governments) and accounted for 878 active DoD appropriations.
Envision Telephony, Inc. is a global, award-winning provider of software and services that improve performance from the contact center to the enterprise. The company’s flexible, integrated solutions enable customers to consistently deliver legendary customer experiences by improving agent, contact center and enterprise performance. Envision’s software includes analytics, performance management, workforce management and Click2Coach® (composed of Envision Quality Monitoring™ and Envision eLearning™). The company’s solutions are deployed across thousands of desktops in both telephony and a back-office environment. Envision offers business consulting, implementation, training and support services using a proven, ROI-driven methodology that delivers rapid and reliable results.
Diagenix is an innovative voice application company that provides enterprise-class voice, speech, and IVR solutions
that enable organizations to provide anytime, anywhere access to information and resources
over the telephone and via the internet. Diagenix makes voice- and web-based services strategic tools for
improving customer service, reducing costs, and improving workforce productivity. Our customers include
FORTUNE 500 organizations throughout the U.S. and Canada as well as government agencies. Diagenix products
and services are sold and distributed through a direct sales organization and through select business partners.
For more information about Diagenix and its products and services, please visit our website at
or call us at 781-871-6624.