Teleframe® SmartAlert™ is an automated multi-device notification service that utilizes our advanced hosting infrastructure to enable businesses, government agencies, and non-profit organizations of all sizes to perform complex multi-channel notification campaigns using voice, pager, fax, e-mail, and SMS messaging.

Teleframe® SmartAlert™

SmartAlert™ can be used to instantly get notification messages out for reminders, employee announcements, political calls, product updates, alerts, financial news, school announcements, advertising promotions and much more. SmartAlert™ is fully integrated with our VoiceXPress™ service for bulk outbound voice messaging and SmartGuard™ for incorporating event triggers into your business applications.

Key Campaign Features
SmartAlert™ utilizes a powerful queuing engine to drive your campaign and bring you results. Job campaigns can either be setup for you by Diagenix or independently using an easy-to-use web interface.
  • Import with Ease—A simple way to import your data into a notification job campaign queue including duplicate record screening and incomplete data filtering.
    • Time-of-day and day-of-the-week
    • Timezone sensitivity & priority
    • Record prioritization
    • Multi-job campaign priority
    • Age in notification queue
    • Set notification message type based on device
    • Notification header indicator
    • Select rate of notification delivery
    • Select rate of notification delivery
    • Privacy record removal
  • Configurable job campaign settings
  • Start, Stop, Monitor & Track—Pause or resume one or more notification job campaigns, re-configure notification job campaign settings on the fly. Monitor job campaign progress and review statistics.
Key Technology Features
  • Fax Machine Detection—99% accuracy rate for detecting fax machines.
  • Extensive Capacity—Accommodates any notification volume.
  • Voice Messaging—Fully integrated with Diagenix VoiceXpress™ for outbound voice messaging requirements.
  • Real-time Visibility and Reporting—Web based monitoring and visibility of your job campaign in action including advanced reports.
  • Multiple Message Support—Play messages based on connection type or interactive responses.
  • Web Service Interface—Easy integration to your existing systems for end-to-end campaign processing.

Getting Started Is Easy

We make getting started with SmartAlert™ fast and easy. In most cases we can get your first notification campaign up and running within hours. Subsequent campaigns require even less time to setup—you can run them as often as you like.

All Diagenix Hosted Voice Solutions come with as much, or as little, help as you need. We offer two levels of service to choose from:

  • Total Managed Service—Diagenix takes care of everything, from requirements, setting up and importing your campaign file, recording and/or drafting your message to implementation, monitoring and reporting.
  • Shared Managed Service—You ship us your campaign file, message and/or voice prompt and we setup your job requirements, implement and monitoring the results.

To get started with SmartAlert™ simply contact our sales department and a representative can walk you through setting up an account. Once an account has been setup you can upload your contact information and sit back and let SmartAlert™ do the rest.

SmartAlert™ in Action
Computer System Failures
B2B Prospecting
Loyalty Programs
Order Status & Tracking
Mortgage & Insurance Lead Generation
Emergency Notification
Power Outages
Recall Notices
Product & Service Announcements
Multi-Modal Message Delivery
(Phone, Pager, Fax, E-Mail)
Advanced Rules-Based Notification Scenarios
Flexible Job Handling
(Scheduled or Event-Based)
Easy Campaign Setup and Administration
No Special Hardware or Software is Required
Unlimited Number of Contact Groups
Real-Time Status & Reporting
Delivery Confirmation
Proven Reliability
Do you offer Service Level Guarantees (SLA)?
How much does IVR hosting cost?
If you want to talk to someone about a specific application, or for more information about the voice application hosting services we offer, please contact us at:
sales@diagenix.com
866-425-6600
 
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